TRP Software Overview

TRP Software enables operators to implement a retention process independently proven* to generate up to $300,000 additional membership revenue for every 1,000 members managed through the process.

All TRP Software modules integrate seamlessly with your existing membership system and each other.

*Through research on TRP customers conducted by Dr Melvyn Hillsdon (author of FIA retention studies).

If your members came into your club wearing a red t-shirt with "I AM GOING TO CANCEL MY MEMBERSHIP" written on it, would you treat them differently?

Developed and refined from TRP's ongoing world leading research, TRP Identify is essential for any health club operator wanting to improve retention. The software uses a powerful algorithm, analysing demographics and behavioral trends, to predict each member's risk of canceling.

Picture your staff competing against each other to find out more about the members they don't know.

TRP INTERACT is a must have for any club wanting to increase staff to member interactions. Staff are empowered with the responsibility and tools to interact effectively, by focusing their efforts on members who are at 'high risk' of leaving.

The system will audit any interaction process, by monitoring staff activity and tracking each member's fulfilment of the retention process.

Do you know which of your staff are best at motivating members? Can you prove it?

TRP TARGETS is a powerful tool and is essential for any club.

Quantity and quality interaction targets can be measured at individual, team site, and level.

Management can analyse the impact of each interaction on member behavior, so the value of staff can be measured and operational practices refined.

Increase staff confidence by giving them the knowledge of every member at their finger tips

TRP MOBILE improves the efficiency of your fitness team by giving them information where they need it most, on the floor.

TRP INTERACT can be deployed on a hand held device increasing the quantity of interactions your staff can achieve with members.

Via a user friendly interface designed to promote speed and simplicity, staff can access information including member exercise programs, goals, fitness test results and attendance history.

BTS Coaches enable you to manage your staff more effectively and deliver results from your TRP software. Through regular proactive contact, BTS Coaches monitor your performance, provide benchmarking and advice, and are available to address any retention related concern via unlimited telephone and email access.