| AutoShip Program Frequently Asked Questions
Q. What is the AutoShip Program? Sign up for the AutoShip Program and we'll ship the latest Releases to you every quarter, as soon as they are available. NO NEED TO REORDER! Q. How do I enroll? There are two ways to enroll for the AutoShip Program. You can either enroll online by shopping in the BTS Shop , or call our Customer Support Department at 800.729.7837. NOTE: In order to be eligible for the AutoShip Program, you must be a certified BTS Instructor who has received assessment results of “pass”. Instructors are notified of their assessment results via email. Q. Who is eligible for the AutoShip Program? In order to be eligible for the AutoShip Program, you must be a certified BTS Instructor who is teaching at a licensed facility. You must be certified in the Program that you are ordering. For example, In order to receive Group Power Releases, you must be a certified Group Power Instructor. Q. When will it start? AutoShip Release months are March, June, September and December . In order to assure prompt delivery of the next upcoming Program Release, you must enroll at least 30 days prior to the first day of the upcoming Release month. For example, in order to receive the September Release via AutoShip, you must enroll by August 1st. New Releases will be delivered by the 15th of the month. Q. Do I have to order each Release once I'm enrolled in the AutoShip Program? Once you've enrolled in the AutoShip Program*, you will automatically receive new Releases as soon as they are available. There is no need to reorder! Q. How much is the AutoShip discount? AutoShip subscribers receive the discount on AutoShip Program Releases and previous Program Releases for the BTS Program you receive via AutoShip. Savings on Program Releases is based on the $45 regular price (AutoShip price = $29.00). Price to Canada : $39.00 AutoShip / $55 Regular; includes brokerage, taxes & S/H. Q. Will I get discounts on older Program Releases? Yes. AutoShip subscribers receive a discount on previous Releases of the BTS Program that they receive via AutoShip. For example, if you are a Group Power and Group Ride Instructor who is only signed up for Group Power AutoShip, your discount applies to Group Power Releases only . Q. Can I get Releases of other programs even if I'm not certified? No. In order to enroll in AutoShip for a particular BTS Program, you must be a certified BTS Instructor for that Program. Q. How will I get my receipt so I can be reimbursed by my facility? You will get a receipt every quarter when your AutoShip package is shipped. Please retain this receipt for your records. You can also contact our Customer Support at info@bodytrainingsystems.com or 800.729.7837, and we will email a receipt to you. Q. What if I don't want every Release? AutoShip Program subscribers receive every new Program Release. It is your responsibility to launch every new Release to your facility's members and guests. Your facility has committed to the BTS system that ensures each Program is “new” four times a year. As a BTS Instructor, you are strongly encouraged to thoroughly review every new Program Release. New Releases include general and Program-specific educational resources that continually up-skill instructors and maintain the quality and safety of Group Fitness in your facility. Q. How do I cancel my subscription to the AutoShip Program? Cancellations can be done on our website by clicking on "Update Your Account" or by calling Customer Support at 800.729.7837 . Cancellations must be received 30 days prior to the next Release date. Contact the Customer Support department at 800.729.7837 x5 or email info@bodytrainingsystems.com to learn more. Q. What if I move or change my credit card? Account changes must be received 30 days prior to the next Release date to assure prompt delivery of future Releases. Contact the Customer Support department at 800.729.7837 or email info@bodytrainingsystems.com to learn more.
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